A 2013-14 Medicare audit of Better Access allied health providers showed non-compliance has been found in approximately half of the audited providers. The causes for non-compliance were mostly associated with two issues:

  • Sessions provided in excess of referral /No valid referral in existence
  • Reports have not been provided back to the referring provider as required.

Medicare is currently in the process of developing a communication/education approach to assist allied health providers to understand their obligations in relation to referral and reporting requirements under Better Access.