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Managing problem behaviour from clients and their family members

Event number: 19092
6 CPD hours
Study Group Network
Presenter(s): Dr Lisa Warren MAPS

Problem behaviour is any form of conduct that causes harm to others. Harm is defined within the APS guidelines for working with clients when there is a high risk of harm to others as including actual or threatened acts of violence, sexual assault, stalking, intimidation, bullying or harassment. This definition is broadened for the purposes of this workshop to include all acts of aggression, sexually inappropriate conduct and persistent intrusions.

The workshop provides psychologists with strategies for recognising the signs of risk, triaging and circumstances where supervision, referral or treatment termination is warranted. Decision trees are provided that can be tailored to a range of treatment settings and client groups.  Table top exercises are utilised to workshop options for incorporating within decision making boundary setting, competence in recognising harm and risk, adjustments to confidentiality when harm arises, special considerations for vulnerable populations such as children, record keeping requirements and means to prioritise both psychological and physical safety. Recent and seminal cases from Australia and abroad are incorporated into the table top exercises to illustrate how problem behaviours have manifested in real life cases.


Learning outcomes

  • Define the characteristics of problem behaviour and associated harms
  • Review personal and organisational thresholds for defining problem behaviour
  • Define the circumstances where risk may have arisen and assessment is required
  • Outline a triage process for risk evaluation
  • Describe a range of decision trees that support defensible decision making for problem behaviour by clients or their family members

Note for attendees:

*The Study Group Network aims to keep fees affordable and does not provide lunch. Morning/afternoon tea is included and you are welcome to bring your own lunch or purchase something nearby.

About the presenter(s)

Dr Lisa Warren is an expert in the field of stalking and threat management. She is a Clinical and Forensic Psychologist and Managing Director of the Melbourne-based threat management company Code Black Threat Management. Dr Warren can comment on reasons people pursue celebrities and members of the general public, when the pursuit is clearly one-sided. As well as stalking behaviours, her expertise includes managing those who threaten to kill people other than themselves. She has also published and lectures widely in the field of threat management


Please make sure you read the group description and details carefully before registering for a study group. CANCELLATION POLICY: As we keep study group fees to a minimum and presenters are paid according to the numbers who attend, we prefer not to provide refunds other than for 'exceptional, unforeseeable circumstances'. We are happy for you to nominate an alternative attendee or you may transfer to another study group, but only within 2 months as this adds extra admin costs. Cancellations up to 14 days prior to the study group you are registered for will receive a full refund. Cancellations within 1-13 days of the study group will receive a 50% refund. Cancellations within 24 hours of a study group will not be refunded. All cancellations must be given in writing.

Online registration


Psychology Melbourne
2/50 Queen Street
Melbourne, VIC 3000
Venue is wheelchair accessible
Start date: 21/4/2018
End date: 21/4/2018
Time: 9.30am - 4.30pm


APS member: $193
APS student member: $193
Non APS member: $386


APS - Melbourne Branch
The Study Group Network (SGN) is an initiative of the APS Melbourne Branch designed to improve psychologists’ clinical and research skills and to keep them current with new developments.
Contact Karen Holst
03 8662 3300